Your Privacy Is Our Responsibility
At jaya9, every piece of your personal information is handled with the utmost care. This policy explains — what information is collected, why it is collected, and how it is kept secure.
1 Introduction and Scope
jaya9 is an online gaming and betting platform providing services to users in Bangladesh. This privacy policy ("Policy") explains how jaya9 collects, uses, stores and, where necessary, shares your personal information with third parties.
This policy applies to jaya9's website, mobile application and all related digital services. By using jaya9's services, you are considered to have accepted the terms of this policy.
Our services are intended solely for individuals aged 21 or above. We do not knowingly collect information from minors. If you become aware that a minor has registered on our platform, please notify our support team.
2 Information We Collect
jaya9 collects different types of information for various purposes. The information listed below is necessary for the smooth operation of our services:
2.1 Registration and Identity Information
- Full name and date of birth
- Valid email address and mobile number
- Username and password chosen by the user
- National ID card or passport details (at the time of identity verification)
- Permanent address
2.2 Financial and Transaction Information
- Details of deposit and withdrawal transactions
- Account numbers related to bKash, Nagad, Rocket, Upay and bank transfers
- Transaction date, time and amount
- Financial activity history
2.3 Device and Browsing Information
- IP address and device type
- Browser type and version
- Operating system information
- Cookie and session data
- Activity logs on the jaya9 platform
2.4 Gaming and Betting Activity Information
- Play history, betting patterns and results
- Bonus and promotion usage information
- Account balance change history
- Records of communication with support
3 Purpose of Data Collection
jaya9 uses your information only for specific and legitimate purposes. Each purpose is set out in detail below:
3.1 Account Management and Verification
Your personal information is used to create and maintain your account, verify your identity and prevent multiple accounts. jaya9 confirms the legitimacy of every user.
3.2 Transaction Processing
Financial information is required to complete deposits and withdrawals successfully. This information is used to ensure secure transactions via bKash, Nagad, Rocket and other payment methods.
3.3 Service Improvement and Personalisation
Based on your preferences and gaming history, jaya9 improves your experience, provides relevant bonuses and offers, and enhances platform performance.
3.4 Security and Fraud Prevention
Information is analysed to maintain platform security, detect suspicious activity and protect your account from unauthorised access.
3.5 Legal Compliance
Retaining certain information is legally required in order to comply with applicable laws and regulations and to follow the directions of regulatory authorities.
3.6 Customer Support
When providing assistance via 24/7 live chat and email, your account information is used to resolve issues quickly. jaya9's support team provides assistance in both Bengali and English.
4 Cookies and Tracking Technologies
jaya9's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.
4.1 Essential Cookies
These cookies are essential for the basic functioning of the site, maintaining login sessions and ensuring security. They cannot be disabled.
4.2 Performance and Analytics Cookies
These cookies are used to understand which parts of the site users visit most and to monitor the speed and performance of the platform.
4.3 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling certain essential cookies may limit the functionality of the site.
5 Data Sharing and Third Parties
jaya9 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the specific circumstances below:
5.1 Payment Processors
Information required to complete transactions via bKash, Nagad, Rocket and Upay is shared with the relevant payment processor. This sharing follows strict security protocols.
5.2 Technology and Service Providers
Partners who supply game services, technology infrastructure or analytics software receive only the information necessary for their specific function and are contractually bound to operate within jaya9's privacy policy.
5.3 Legal Requirements
Providing information may be legally required in order to comply with court orders, legitimate requests from government agencies or other legal obligations.
5.4 Business Restructuring
In the event of a merger, acquisition or business restructuring, your information may be transferred to the new party. You will be informed in advance in such cases.
6 Data Security Measures
jaya9 has put in place industry-standard technical and organisational measures to protect your information.
6.1 Encryption and SSL
All data is transmitted in encrypted form via SSL (Secure Socket Layer) technology. This ensures that no one can read or alter your information while it is in transit.
6.2 Access Controls
jaya9 staff are granted access only to the information required for their specific role. All access is logged and reviewed regularly.
6.3 Secure Data Storage
Your information is stored on secured servers. Passwords are always stored in hashed and salted form — never in plain readable form.
6.4 Security Reviews
Our security measures are reviewed and tested on a regular basis. Security specialists are engaged to identify potential risks.
7 Data Retention Period
jaya9 does not retain your information longer than necessary. Retention periods depend on the type and purpose of the information:
- Account information: For as long as the account is active and, after closure, for the period required by legal obligations.
- Financial transaction records: For the period required under financial regulatory rules.
- Gaming history: While the account is active and, after account closure, as required by law.
- Support communication records: For the period necessary to maintain service quality.
- Cookie data: Session cookies are deleted when the browser is closed; persistent cookies expire automatically after their set period.
Information that is no longer needed after legal obligations have been met is securely deleted or anonymised so that no individual can be identified from it.
8 User Rights
As a jaya9 user, you have certain important rights regarding your own information:
8.1 Right to Access
You have the right to request to see what information jaya9 holds on your account. This request can be made via live chat or email.
8.2 Right to Rectification
If any information held about you is incorrect, you may request that it be corrected. Providing accurate information is also important for your own protection.
8.3 Right to Erasure
In certain circumstances, particularly when there is no longer a legitimate reason to retain the information, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Withdraw Consent
You may withdraw any consent you have previously given at any time. However, withdrawing consent may limit certain services.
8.5 Right to Lodge a Complaint
If you have any complaint regarding the handling of your information, contact jaya9's support team directly. We review every complaint seriously.
9 Responsible Gaming and Data
jaya9 takes responsible gaming seriously. To this end, we analyse your gaming behaviour in order to identify problematic patterns at an early stage.
If you or someone else is concerned about excessive gaming, use the tools on our responsible gaming page — there you can set your own limits and take a break from your account.
Information related to responsible gaming is never used for advertising purposes — it is used solely for the benefit of the user.
10 Policy Changes and Updates
jaya9 reserves the right to update this privacy policy at any time. When changes are made:
- Registered users will be notified via email or through the platform before any significant changes take effect.
- The date of the update will be clearly shown at the top of this page.
- Continued use of the site after changes have been made will be considered acceptance of the new policy.
- If you object to the changes, you will have the option to close your account.
To learn more about our site and services, visit our About Us page.
11 Contact and Support
If you have any questions or concerns about this privacy policy, contact jaya9's support team directly. Our team is available seven days a week, 24 hours a day in both Bengali and English.
Ways to get in touch:
- Live Chat: Log in to the jaya9 platform and chat directly — the fastest option.
- Email: [email protected] — for detailed complaints or documents.
For quick answers to common questions, read our FAQ page — it covers many questions about privacy and account security.
12 Applicable Law & Jurisdiction
This privacy policy has been drafted in accordance with the applicable legal framework. For any dispute or question arising from this policy, jaya9 is committed to providing a resolution honestly and in a timely manner.
If any part of this policy seems unclear or confusing, or if you have any concerns regarding your information, please contact the support team immediately. This policy is an integral part of jaya9's overall Terms and Conditions.